An AI operations layer on top of your hotel PMS, with a read-only sync every minute – from a WhatsApp concierge for guests to turning staff group messages into tracked tasks.
From back-office systems to the guest – every layer working together, in real time.
A read-only sync with your hotel PMS every minute – XOS never overwrites PMS data. Data issues (missing phone, booking without a room, double booking) show on one screen, sorted by urgency.
A new booking without a room now surfaces in ~3 minutes instead of ~30
A 07:00 morning digest straight to management's WhatsApp, automatic escalation of unanswered requests, and a live view of on-site headcount, forecast and staff response times.
A structured digital timeline that guides every guest from booking verification through departure:
An ops bot reads staff WhatsApp groups, ignores chitchat and turns real requests into task cards. 80% of requests are acknowledged within 5 minutes; anything unanswered for 20 minutes escalates to managers.
A live management dashboard: on-site headcount, forecast and response times. One inbox for Facebook, with AI reply drafts a person approves before sending.
Implemented and measured at a boutique resort, 2026.
of staff requests acknowledged within 5 minutes
Read-only sync with the hotel PMS
fewer alert messages to managers every week
Figures come from system logs of the deployment at a boutique resort in Israel (October 2026). Results at each hotel depend on its existing systems and processes.
All five chapters in one video. Jump straight to the section you need.
A short discovery call and live demo – we'll review the connection to your hotel PMS and what to switch on first.